We at Seven Oaks do not just talk about how we should be taking care of our guests. 
Concerns for our guests' well-being shows in our actions!  Even before COVID-19 turned
the world upside down, Seven Oaks was practicing a cleaning philosophy above and beyond
industry standards and mandates.

Social Distancing... 

~  Staff and guests are required to properly wear   
        face masks while inside and when around   
        other people. 

~  Hand sanitizer is available and its use and/or
         handwashing is strongly recommended. 

~  Social distancing is taken seriously, so please
         remember to remain 6 feet from other guests
         and staff at all times. 

~  To protect our guests during dining, breakfast
          is served at several locations in the bed and
          breakfast.

     Cleanliness...

      ~  To be mindful of guests with allergies, we
               avoid harsh chemicals.  Vinegar, a natural
               disinfectant, is used in the laundry and for
               mirror cleaning. 

      ~  For years, Seven Oaks has used a hospital-
               grade disinfectant cleaner in conjunction
               with Simple Green, a virucide cleaning
               solution that eliminates 99.9% of germs. 
               We use this solution to clean and sanitize
               bath surfaces, in addition to disinfecting
               door knobs, light switches, remote
               controls, furniture, and other related flat
               surfaces.

Sanitizing...

~  All bath linens and robes are cleaned, sanitized,
         and are enclosed in plastic after each use so
         they are free of contaminates. 

~  Mattresses are sprayed often and pads are
         laundered after guests.

    Limited Exposure Check-ins...

     ~  A staff member will either meet you at the door or you may call us for directions to your room. 

     ~  Sanitized keys are placed in your room door, along with our business card that contains check-in
              information.  If you have questions, please call or text to the number listed on the card.  

     ~  Baggage assistance is still available if needed.  

     Kitchen Access Restrictions...

      ~  Kitchen procedures follow all local health department and SafeServ regulations.  Only staff
               members are authorized to enter the kitchen and to handle kitchenware. 

       ~  All dishes touched by staff and guests are cleaned and sanitized with either the hospital-grade
                disinfectant and left to air dry or they are run through the dishwasher and steam dried.

Seven Oaks Inn / Bed and Breakfast Amenities

   
Amenities included in all Bedrooms:

    ~ Thoroughly cleaned and sanitized bedrooms using 
            hospital-grade cleansers and disinfectants

    ~ Private baths 

    ~ Spacious separate dressing areas

    ~ Free high speed Wi-fi

    ~ Premium, 100% Egyptian cotton sheets

    ~ Memory foam mattress toppers

    ~ Large, flat-screened TVs

    ~ Free HBO and Showtime

    ~ Soft, pre-packaged comfortable robes    

    ~ In-room coffee

    ~ Mini-refrigerator with bottled water

    ~ Hair dryers

    ~ Comfort-height toilets

 ~ Oversized, two-person Jacuzzi tub with 18 jets and 
          2 heaters 

 ~ Lavender bubble bath for soaking

 ~ Large, 2-person shower with seat and dual 
         showerheads 

 ~ Separate dressing area

 ~ Clock alarm radio with iPhone and USB dock

 ~ Porch with private entrance

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White Lake / Blue Moon Bedrooms include:

 ~ Large shower with tall showerhead and shower doors 

 ~ Separate dressing area with 2 sinks 

Seven Oaks Inn / Bed and Breakfast also offers our guests:

                   ~ Free onsite parking

                   ~ Full, hot gourmet breakfast served separate from other guests

                   ~ Wraparound front porch with porch swing, rocking chairs, and wicker furniture

                   ~ Entertainment area with firepit, Pergola and outside games (horseshoes, bocce ball, and croquet)

                   ~ Library with a variety of reading material, board games, and puzzles

                   ~ Recliners and 50" TV in Great Room

                   ~ Microwave and Toaster available in Dining Room

                   ~ Dinnerware available for take-out meals 

                   ~ Free Keurig coffee in Breakfast Nook 

                   ~ Iron and Ironing Board available

Welcome to Seven Oaks and thank you for making us your home away from home during your travels! 
We take great pride in knowing our guests feel safe and comfortable.  Below are a few things you need to know during your stay. 

If you have questions, we welcome your telephone call at 336-899-6257 or e-mail at info_sevenoaks@triad.rr.com.

Check-in / Check-out 

     Check-in is normally between 3:00 - 6:00 p.m.  If you are running late, please let us know so we can be sure to have someone there to greet you.  To check in early, you must call in advance so we can ensure your room is ready.  (Please note:  There may be an additional charge for early check-ins.)

     Check-out is 11:00 a.m.  A late check-out may be possible; however, you must inquire in advance.  (Please note:  There may be an additional charge for late check-outs.)

     We will be glad to hold your baggage in a secure location before or after check-in/check-out times.

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Reservations, Cancellations, Rescheduling, & Refunds

Breakfast Service

     Please let us know in advance of your check-in if there are any special dietary needs.  (Please note:  There may be an additional charge for specifically required items.)  

     We have found that our guests often need a flexible breakfast schedule.  When you check-in, please let us know what time you would like breakfast and kindly remind us of dietary requests.  If you have no preference, breakfast will be between 8:30 - 9:30 a.m.  

     Breakfast is usually served in our Dining Room.  However, you are welcome to dine on the front porch, at our breakfast nook, or in your room.  We appreciate knowing in advance if you would like an alternative location than our Dining Room so we can prepare your table. 

      Please note:  PER GUILFORD COUNTY HEALTH REGULATIONS, GUESTS ARE NOT ALLOWED IN THE KITCHEN/ FOOD PREP AREAS FOR ANY REASON!

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Children

      Well-behaved children aged 12 and up are welcomed at Seven Oaks, but they must be accompanied by an adult at all times.  For children younger than 12, please call us.  Arrangements may be available on a case-by-case basis.

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Smoking & Pets

          In order to ensure your room is thoroughly clean and to be respectful of guests with allergies, Seven Oaks does not allow pets and smoking in or near the house.   

     We do have areas throughout the property and away from the house where you can smoke.  Just ask us for those locations.  We ask that you do not throw butts on the ground or in indoor trash cans.  If butts are placed indoors, we will have to fumigate the room, which will cost you an additional $50.00 expense.  Please place butts in the firepit, the outside trash cans, or take them with you.  

     We also do not condone leaving pets in your car during your stay and you will be asked to relocate your pet if this occurs.  We can recommend area boarding facilities.  However, we do not endorse, are not liable for, and are not responsible for the actions or lack of actions associated with these boarding facilities.   

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Guest Behavior & Damages

     Seven Oaks has four acres of grassy area and gardens for everyone’s walking and playing enjoyment.  We offer both inside (puzzles, games, etc.) and outside (horseshoes, bocce ball, croquet, etc.) activities.  We must ask, however, that while enjoying these activities, you refrain from loud, boisterous behaviors so as not to disturb other guests.  We would hate to have to ask you to leave (with a loss of all monies paid and you will be charged for your remaining balance) if your or anyone in your party’s behavior disrupts other guests.

     If consuming alcohol, please be considerate of others.  We do not condone excessive consumption of alcohol or driving while intoxicated / buzzed.  At no time should individuals under 21 be served alcohol, nor should illegal drugs be on or consumed at Seven Oaks' property.  

     You are responsible for your and your party's behavior, for any damages, and/or loss of Seven Oaks' property that may be incurred by your/their actions or lack of actions thereof.  We reserve the right to charge the on-file credit card for any and all reparations to correct said damage.  We reserve the right to contact local law enforcement agencies to restore the peace and, if necessary, to escort you off Seven Oaks' property.  If you are asked to vacate the premises, you will lose any deposit and/or other monies paid for lodging, events, etc.

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PLEASE NOTE:  No open flames / candles are allowed inside the house or on the porches!  If you would like to enjoy a fire in the Living Room fireplace or at the firepit, please coordinate with a Seven Oaks staff member.  

PLEASE NOTE:  Reservation/event rescheduling and refunds for high-demand periods
will be determined on a case-by-case basis.

Room Reservations

If Room IS REBOOKED
for the cancelled night(s)

If Room IS NOT REBOOKED
for the cancelled night(s)

~  *Cancel 7 days or more prior to Reservation:

FULL REFUND of deposit less $25.00 processing fee

FULL REFUND less $25.00 processing fee

~   *Cancel LESS THAN 7 days
 prior to Reservation:

FULL REFUND of deposit less $25.00 processing fee

NO REFUND / Loss of Entire Deposit

~ Early Departure

NO REFUND for unused days and you will be charged the FULL AMOUNT of the reservation

NO REFUND for unused days and you will be charged the FULL AMOUNT of the reservation

~ No Show

No Refund of Deposit and Remaining balance will be charged

*PLEASE NOTE:  As a courtesy to our guests during COVID, we have temporarily stopped taking deposits for reservations.  Full payment will be due upon checkin.  HOWEVER, due to the increased number of OTA (Expedia, Booking.com, etc.) reservations that have presented invalid credit cards and/or have cancelled last minute, our cancellation policy FOR THESE RESERVATIONS ONLY has changed:

          ~  Once the reservation is made, a minimal, NONREFUNDABLE charge will be processed to ensure the credit card is valid.
          ~  Cancellations made within the less-than-7-day window will be charged a 50%, NONREFUNDABLE cancellation fee.   
          ~  Early Departure and No Show policies will remain as presented above.   

Entire House
Reservations

If Entire House IS REBOOKED
for the cancelled night(s)

If Entire House 
IS NOT REBOOKED
for the cancelled night(s)

~  Cancel 60 days or more prior to Reservation:

Full refund of deposit, less $50.00 processing fee 

Refund of 3/4 of deposit, less $50.00 processing fee 

~  Cancel 30 - 59 days prior to Reservation:

Full refund of deposit, less $50.00 processing fee 

Refund of 1/2 of deposit, less $50.00 processing fee

~  Cancel LESS THAN 30 days 
prior to Reservation:

Full refund of deposit, less $50.00 processing fee 

NO REFUND / Loss of Entire Deposit

Special Event
Reservations

If Special Event IS REBOOKED
for the cancelled period*

If Special Event IS NOT REBOOKED
for the cancelled period*

~  Cancel 60 days or more prior to Event: 

Full refund of deposit, less $50.00 processing fee

Refund of 3/4 of your deposit, less $50.00 processing fee

~  Cancel 30 - 59 days prior to Event: 

Full refund of deposit, less $50.00 processing fee

Refund of 1/2 of deposit, less $50.00 processing fee

~  Cancel LESS THAN 30 days 
prior to Event:

Refund of 1/2 of deposit, less $50.00 processing fee

NO REFUND / Loss of Entire Deposit

*Rescheduled Special Event must coincide with cancelled event
(i.e., another House reservation with Pergola wedding, etc.)

Temporary Lodging Reservations

If Temporary Lodging Reservation
IS REBOOKED
for the cancelled period 

If Temporary Lodging Reservation
IS NOT REBOOKED 
for the cancelled period

~  Cancel 30 days or more prior to Reservation:

Full refund of deposit, less $50.00 processing fee 

Full refund of deposit, less $50.00 processing fee 

~  Cancel LESS THAN 30 days 
prior to Reservation:

Full refund of deposit, less $50.00 processing fee

Full refund of deposit, less $100.00 processing fee